Submit a New Claim

Please provide the details below to initiate your warranty service request. Our team will review your submission within 24 hours.

1. Contact Information

Please provide your contact details for warranty claim processing.

Preferred Contact Method

Phone

Email

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2. Service Location

Please tell us, where we should go for warranty service?

Enable this if the service location is a new construction site or unlisted address

3. Item Details

Identify the product and the issue you are experiencing.

Item 1 of 1

A. PRODUCT INFORMATION

B. PRODUCT CONFIGURATION

B.1. Product Style

Double Hung

Double Hung

Single Hung

Single Hung

Casement

Casement

Sliding

Sliding

Picture

Picture

Geometric

Geometric

Awning

Awning

2lt Patio Door

2lt Patio Door

3lt Patio Door

3lt Patio Door

4lt Patio Door

4lt Patio Door

B.2. Affected Component(s)

Top

Top Sash

Bottom Sash

Left Sash

Right Sash

Middle Sash

Operating Panel

Primary Operating Panel

Stationary Panel

Left Operating

Right Operating

XO - Operating Panel

XO - Fixed Panel

OX - Operating Panel

OX - Fixed Panel

C. ISSUE CATEGORY

Blinds

Frame/Sash

Glass

Screens

Hardware

Installation

Air/Water Infiltration

Weatherstrip

Others

D. DESCRIPTION OF THE ISSUE

E. UPLOAD SUPPORTING PHOTOS

E.1 Interior Images (images of unit and surrounding area)

E.2 Exterior Images (images of unit, surrounding area and elevation)

E.3 Labels

E.4 Additional Images (optional)